Terms and Conditions
These terms and conditions apply to Services provided by Relative Track limited (“RTL” or “we” or “us”).
These terms and conditions apply to all Services RTL provides. Please read these terms and conditions carefully before purchasing.
If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us. Purchasing any of our Services, will be deemed as conclusive acceptance of these terms and conditions.
“Services” means the provision of Courses and Tutorials by RTL via access to an online portal and the provision of Materials.
1. OUR TERMS
What these terms cover. These are the terms and conditions on which we supply the Services to you.
Why you should read them. Please read these terms carefully before you subscribe to the Services. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
You are an individual and you are buying the Services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.
2. INFORMATION AND HOW TO CONTACT US
Who we are. We are Relative Track Limited.
How to contact us. You can contact us by emailing us at firstname.lastname@example.org
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or the postal address you have provided.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
How we will accept your order. Our acceptance of your order will take place when the fee is paid in full, received by RTL and a booking confirmation email has been sent by RTL.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This may be due to unforeseen interruptions of internet services, because your payment method has not been successful, or because we have identified an error in the price or description of the Services.
Our agreement. On acceptance of your order we agree to provide the Services with reasonable skill and care in accordance with your order provided that you make the necessary payments relating to your order. We do not make any guarantee that you will obtain a particular outcome or employment opportunity as a result of your order.
We will use all reasonable endeavors to provide the Services on the dates and at the times agreed with you, but any such dates are estimates only and failure to perform the Services on the specified dates and at the specified times will not give you the right to terminate your contract.
Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
For the avoidance of any doubt, time shall not be of the essence for the purposes of our carrying out the Services pursuant to this contract.
Your responsibilities. It is your responsibility to ensure that:
- You provide us with all accurate information that we request from you in order to provide the Services
- You agree not to make audio or visual recording of any lesson, tutorial or other online engagement,
- You agree to activate your camera during all live sessions,
- You agree that distribution of any course material to a third party is prohibited,
- You have access to suitable equipment and connectivity to the internet in order to receive the online services of RTL.
4. SERVICES AND DELIVERY
Delivery. Once payment has been received for the Services and your order has been confirmed by us via email, the ordered materials will be provided along with access to RLT services.
5. OUR RIGHTS
Changes to terms and conditions. We may need to change our terms and conditions from time to time, for business purposes or due to new legislation.
6. YOUR RIGHTS TO END THE CONTRACT
Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer, then for most Services bought online you have a legal right to change your mind within 14 days and receive a refund for the Services. You will be refunded within 14 days of us receiving your request for a refund. By providing payment and receiving the Service to your device you will be deemed to have commenced the course or tutorial, and you are therefore waiving your right to withdraw from the contract.
Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see Clause 7.1), you can still end the contract by giving at least 14 days’ notice prior to the commencement of the Course or Tutorial.
7. HOW TO END YOUR CONTRACT WITH US (including if you are a consumer who has changed their mind)
Tell us you want to end the contract. To end the contract with us, please notify us in writing by email at email@example.com. Please provide your name, address, details of the order and, where available your phone number and email address.
How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the Services, by the method you used for payment within 14 days of the date on which you have notified us of your wish to cancel the contract. However, we may make deductions from the price, as described below.
Course refunds. Refunds for received cancellations of confirmed bookings are subject to the following:
- Notification of cancellation received by RTL within 14 days of the booking being made and more than 14 days before the commencement of the course: Full fee refunded.
- Notification of cancellation received by RTL within 14 days prior to the course start date: Full paid fee, less a £50 administration fee.
- Notification of cancellation received by RTL after commencement of the course: Refund of fee paid less hours of service provided, charged at £36/hr, and an administrative fee of £50.
- Customers must provide their relevant bank details in order to facilitate any refund due to them. Failure to do so within 30 days of the notice to cancel will result in forfeiture of refund monies due.
Tutorial refunds. Customers will be entitled to a refund of fees paid less hours of service already provided, charged at £36/hr, and an administrative fee of £25.
Bite sized tutorial refunds. Once a booking has been received and confirmed by RTL the following apply:
- Notification of cancellation received within 14 days of the booking being made and more than 14 days before the commencement of the service: Full paid fee refunded.
- Notification of cancellation received within 14 days of the service date: No refund
Publication order refunds. Once an order for publications has been confirmed the following apply:
- Cancelation of orders received prior to being packaged will be entitled to a full refund.
- Cancelation of orders received after being prepared for posting will be entitled to a full refund, less an administration fee £25.
- Cancelation of orders received after being posted will be entitled to a full refund, less an administration fee £25 and the Customer is responsible for the cost of returning ordered items in good order and time to RTL.
When your refund will be made. We will make any refunds due to you as soon as possible, but in any event, within 14 days of you telling us that you have changed your mind.
8. OUR RIGHTS TO END THE CONTRACT
We may end the contract for the Services at any time by writing to you if:
(a) you fail to keep secure, or intentionally share your password for the online portal and as a result any other individual is able to access the Services using your password for the online portal; or
(b) are otherwise in breach of these terms and conditions.
We may withdraw the provision of the services. We may write to you to let you know that we are going to stop providing the Services. We will endeavor to inform you at least 1 month in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for Services which will not be provided.
9. IF THERE IS A PROBLEM WITH THE PROVISION OF SERVICES
Cancelation or amendment of services by RTL. RTL reserves the right to cancel or reschedule sessions, courses and/or tutorials on the grounds of ill health, insufficient student numbers, technical failure or other unforeseen events.
Cancelation of individual Course Sessions by RTL. Reasonable attempts will be made to reschedule any cancelled sessions within the time available. This may include the use of evening sessions, week end days and/or extending the planned completion of the course but no more than one week.
Cancelation of Full or Part Courses. Customers will be given a full refund of fees paid. Customers are required to provide their relevant bank details in a in order to facilitate this.
Cancelation of Tutorials. Customers may request a full refund for the cancelled session or to rescheduled it to another mutually agreed date and time.
How to tell us about problems. If you have any questions or complaints about the Services we provide, please contact us. You can email us at firstname.lastname@example.org
10. PRICE AND PAYMENT
Where to find the price for the Services. The price of the Services (which includes any applicable VAT at the rate applicable at the time of order) will be the price indicated on the website pages when you placed your order or made by RTL in writing on an email. We use our best efforts to ensure that the price of the Services advised to you is correct. However please see Clause 10.2 for what happens if we discover an error in the price of the Services you order.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
When you must pay and how you must pay. We accept payment through Stripe or direct deposits into our bank account. You must pay for all Services at the point when you place an order for the Services.
No right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
11. OUR RESPONSIBILITY FOR LOSS AND DAMAGE
Liability. We do not accept any liability for:
(i) any loss or corruption of data resulting from using our online services or any other IT issues resulting therefrom
(ii) any costs, fees or expenses arising directly or indirectly from your taking part in the Services
(iii) any loss of profit, revenue or goodwill, or
(iv) any indirect, special or consequential losses, costs or expenses arising from any breach of the terms of our contract.
Exclusion of conditions and warranties. Except to the extent that they are expressly set out in these terms and conditions, all other conditions and warranties given by us are excluded to the fullest extent permitted by law.
Limitation of liability. Subject to clause 11.4 below, and notwithstanding anything to the contrary contained or referred to herein, our total liability to you arising from or in connection with the Services (and whether the liability arises as a result of breach of contract, negligence or otherwise) shall be limited to 50% of the payment received by us from you in connection with the relevant Services.
Limit of exclusion of liability. Nothing in this Agreement shall exclude or limit our liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.
No subsequent claims. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.
Following termination of your agreement. This Clause 11 shall continue to apply following termination of your agreement with us.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
13. OTHER IMPORTANT TERMS
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms. Under no circumstances are you permitted to redistribute or resell any element of the Services or to share your password account details with any third party.
If a court finds part of this contract illegal, the rest of the terms will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.
Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.