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Terms & Conditions

Acceptance of the Terms

By accessing and using our platform, you agree to be bound by these Terms and Conditions (the "Terms"). If you do not accept these Terms, please leave our website immediately.

Eligibility Requirements

To use our services, you must meet certain eligibility requirements. You must:

  • Be at least 18 years old
  • Have the capacity to enter into a legally binding contract
  • Not be prohibited from using online gambling platforms by the laws of your jurisdiction

We reserve the right to request evidence of your age and identity.

Minimum Age Requirements

You must be at least 18 years old to use our platform. If you are under 18, please leave our website immediately.

Geographic Restrictions

Our services are available only in certain jurisdictions. We prohibit access from countries where online gambling is restricted or prohibited by law. This list includes, but is not limited to:

  • United Kingdom
  • United States
  • Belgium
  • Greece
  • Denmark
  • Spain
  • Italy
  • France
  • Germany
  • Hungary
  • Sweden
  • Netherlands
  • Israel
  • Lithuania
  • Gibraltar
  • Jersey
  • Curaçao
  • Turkey
  • Ukraine
  • Malta
  • Poland
  • UAE

Please check our website for a full list of restricted countries.

Account Registration Rules

To create an account, you must:

  • Provide accurate and complete information about yourself
  • Choose a unique username and password
  • Accept these Terms
  • Verify your email address (optional)

You agree to keep your login credentials confidential. If we have reason to believe that someone else is using or has accessed your account, we may suspend or close it.

Identity Verification and KYC

We are required by law to verify the identity of our users. To do this:

  • We will ask for personal documents (e.g., passport, ID card)
  • We reserve the right to request additional information

You agree to provide accurate and complete information about yourself. Failure to comply with these requirements may result in account closure or suspension.

Account Accuracy Obligations

It is your responsibility to ensure that all information you submit is accurate and up-to-date. You agree not to misrepresent any facts, including your age, location, or identity.

Account Security Responsibilities

You are responsible for maintaining the security of your account:

  • Keep your login credentials confidential
  • Use a strong password
  • Monitor your account activity regularly

We will never ask you to provide sensitive information via email or phone. If someone else contacts you claiming to be us, please ignore them and contact our support team directly.

Login Credentials and Password Protection

You must choose a unique username and password for accessing our platform. You agree not to share these credentials with anyone:

  • Use a strong password (min. 8 characters)
  • Do not reuse passwords across multiple platforms
  • Change your password regularly

Restricted Behaviour and Prohibited Activities

We reserve the right to prohibit or restrict certain activities on our platform, including but not limited to:

  • Collusion
  • Chip dumping
  • Bonus abuse
  • Self-exclusion circumvention
  • Any other actions deemed unfair by us in our sole discretion

Please see our full list of prohibited activities.

Bonus and Promotion Rules

Bonuses are subject to the following rules:

  • Each bonus has its own specific terms (please check individual offers)
  • Bonuses must be used within 30 days, unless specified otherwise
  • Some bonuses may require a deposit or loss before they can be redeemed

Please read our full Bonus Terms for more information.

Wagering and Gameplay Conditions

You agree to abide by all rules and conditions of gameplay on our platform:

  • Wagers must be made in the currency indicated on your account dashboard
  • Winnings are subject to withdrawal terms (please see below)
  • Any disputes or issues arising from game outcomes will be resolved at our discretion

Bonus Abuse Prevention

We reserve the right to detect, investigate and prevent bonus abuse. If we suspect that you have engaged in such behaviour:

  • We may suspend or close your account
  • You will forfeit any associated bonuses
  • Additional measures (e.g., restriction of access) may apply as per our sole discretion

Deposits and Withdrawals

We accept various payment methods, including but not limited to bank transfers, e-wallets and credit cards. For withdrawals:

  • We will verify your account details
  • You must have made a minimum deposit of €20 or equivalent currency
  • Winnings are subject to processing fees

Please see our full list of accepted currencies.

Verification Before Withdrawals

Before you can withdraw winnings, we need to ensure that it is actually you who initiated the withdrawal request:

  • We will verify your account and identity details via phone call, SMS, or email
  • You may be required to upload additional documentation

We reserve the right to reject any withdrawal if our suspicions are not alleviated.

Processing and Review Procedures

All deposit, bonus, and payout requests undergo a review process before they can be fulfilled:

  • Please allow up to 24 hours for processing during business days (Monday-Friday)
  • Non-compliance with these Terms may result in additional delays

Please note that some transactions require longer periods of time due to third-party verification processes.

Responsible Gambling Expectations

We are committed to providing a safe and responsible gaming environment. You agree:

  • To gamble within your means
  • Not to use our services while under the influence or otherwise impaired
  • To comply with any regulatory requirements from relevant jurisdictions

Self-exclusion is available, please see below for more information.

Self-Exclusion and Account Restrictions

You have the right to self-exclude yourself from accessing our platform:

  • This will last for a period of 6 months (with an option to extend)
  • We reserve the right to restrict or terminate access at any time
  • Please contact support to initiate this process

Additionally, we may place restrictions on your account as per these Terms.

Game Fairness and RNG Systems

We use advanced Random Number Generators (RNGs) for our games:

  • These systems are regularly audited by a third-party auditor
  • We ensure the fairness of all gameplay outcomes through regular testing

For full details about game fairness, please see our dedicated page on this subject.

Technical Interruptions or Voided Gameplay

We take no responsibility for any losses due to:

  • Server downtime
  • Technical malfunctions
  • Any other unforeseen events affecting gameplay

If you incur such a loss and believe that it was caused by us, please contact support immediately.